🔍 1. Check the lead contains a telephone number
Callwell relies on telephone numbers. If a lead doesn’t include one, it will usually appear in your Unmatched folder (Company Admins can access this).
🧪 2. Confirm whether leads are actually missing
Send a test lead from a portal, or your own website, and check whether it appears on the Callwell Enquiries screen.
✉️ 3. The test lead didn’t arrive, or a lead reached your inbox but not Callwell
Email support@callwell.co.uk with the time, date and name of the lead. We’ll check our email server to confirm whether we received it.
📨 4. The lead wasn’t forwarded to Callwell
Callwell shows leads in the order they are sent to us. If a lead isn’t routed to our forwarding address, we cannot display it. Ask Support for your unique branch forwarding email address, then check with your portals or IT team that leads are being sent to the correct address.
✔️This is the reason for almost all cases of missing leads.
🆘 5. Still stuck?
Email support@callwell.co.uk and we’ll work with you to get everything flowing again.